How to evaluate a platform without a feature matrix
Feature matrices reward vendors with long lists and punish buyers who use them literally. A better starting point is the process as it actually runs — including the exceptions that never make it into a requirements document. Compare platforms against those exceptions and against the integration work each will require. Two systems with identical feature coverage can differ by months of implementation effort once connections are counted.
See migration guidanceWhat this piece covers
Running the evaluation against live process exceptions rather than a requirements list
Counting the integration connections each finalist will require
Separating feature coverage from implementation effort